Customer Coordinator
| Job Title | Vacancy ID |
| Customer Coordinator | TR2025115 |
| Salary/Rate | Job Type |
| Permanent | |
| Consultant | Department |
| Lauren MacIntosh |
Job Description
Our client at Manchester are looking for a Customer Coordinator to join their team on a temp basis, Parttime hybrid working available after training.
Oversee the customer interface process relating to our business and business issues. Work closely with internal resources and customers to resolve issues.
• Serve as a liaison between clients, internal departments to coordinate efficient and timely resolutions.
• Provide and coordinate outstanding customer service.
• Action and respond to all customer queries received via other internal depts. the PFT web site, telephone or e-mail
• Utilise the company CRM system to raise cases and actions
• Bring about product / service problem resolution by clarifying the customer’s complaint, ascertaining the cause of the problem and expediting corrective actions
• Handle returns from customer (non-service related) and report back to customer through the appropriate channels
• Prepare report analysis of the previous day’s complaints received and deliver to the business
• Escalate issues to relevant department heads where necessary
• Work closely with Service department for any requirements, providing accurate and timely information.
• Participate in meetings with other business departments as required to ensure clarity of communication
• Highlight trends – failures errors etc. Periodically assist in the preparation reports to show this.
• Ensure Quality team is aware of any problems or inaccuracies within company procedures
• Comply with all Company and HSE policies and procedures
• In addition to the above carry out any other duties in accordance with the business needs
Desired Qualities/Qualifications
N/A