IT Desktop Support Analyst

Job Title Vacancy ID
IT Desktop Support Analyst TR2019112
Salary/Rate Job Type
TBD Contract
Consultant Department
N/A Engineering

Job Description

A leading independent oil & gas exploration and development company requires a Desktop Support Analyst to work with an existing team to deliver Desktop IT Support to their onshore and offshore user groups, the role will provide both day to day support for end users hardware and software issues, peripheral and general IT Office support but a key element of the role is a global Windows 10 deployment project, this project includes both in-place upgrades on existing hardware, and the deployment of new desktop/laptop and workstation hardware.

Ideal candidates should have the following skills

Windows 10 / Desktop Refresh/Rollout Specific (essential)

- Imaging and reimaging of Desktop PCs utilising SCCM
- Desktop PC Refresh Project experience
- Working knowledge of Windows 7 & Windows 10
- Working to tight deadlines
- Working with remote users

General Desktop Skills

- Desktop support experience (level 1 & 2)
- Helpdesk support, including answering and logging of IT issues and problems (Via phone and email) into ITSM solution
- Password management and resets of end users on AD accounts and end user applications
- Office restack and general moves and changes
- Peripheral support, including local and network printers, multi-function printers, plotters, scanners, and mobile/tablet devices
- Audio visual support of regional meeting, training and collaboration rooms and spaces
- Active directory accounts and groups administration
- Good communicator and used to working as part of a team
- Sense of urgency, ability to get things done

Desired Qualities/Qualifications

- Must have multiple years’ experience and include Desktop PC refresh projects

This is a temporary role with an expected duration of 6-7 months.

To apply, call 01224 625097 or send your CV to .(JavaScript must be enabled to view this email address)

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